Charm City Helping Hands

Volunteers

Many people can be COVID positive and be asymptomatic. We've implemented the following safety guideline to minimize any potential transmission.

To be a volunteer, you have to:

• Be healthy without pre-existing health conditions that may increase your risk of severe illness, such as being immunologically compromised or having a history of respiratory diseases, heart disease, diabetes
• Have not been come in contact with any COVID-19+ individuals within the last 2 weeks
• Be asymptomatic without recent known symptoms of COVID-19 such as fever, cough, shortness of breath, flu-like symptoms (excessive fatigue muscle or joint pain), or anosmia (inability to smell)
• Have been practicing appropiate social distancing measures

Delivery protocol precautions

General principles

• We urge our volunteers and requesters to communicate through phone/email to minimizing face-to-face contact.
• We ask our volunteers to wear gloves and a face mask during deliveries.
• We urge our volunteers to frequently wash their hands with soap and water or use hand sanitzer.

Delivery

• Volunteers are encouraged to to make as little as contact as possible with their requester during deliveries
• Volunteers should place the items with receipt at the requester's door. Preferbly the volunteer would
  then call the recipient to inform them that their order has been delivered, but the volunteer may have to knock or ring the door bell.
• If items have not been paid for, payment will be made at the time of delivery either via cash
  or a digital payment app to volunteers immediately after verifying the receipt.

Medications protocol

• If the request is for prescription medications, the volunteer should call the requester in advance
  to discuss with them the request. We do not permit volunteers to pick up controlled substances
  out of safety precautions. For a sample list of schedule I-III
  controlled substances: https://www.dea.gov/drug-scheduling.


• In order to authorize a volunteer to pickup a prescrption medication, the requestor will
  need to call their pharmacy in order to allow the volunteer to pick up their medications for them.
  When they requester calls their pharmacy, they should inquire what information the volunteer will need in order to pick up the medcations. Volunteers will not always be able to fulfill presciption pickups.

Requesters

General principles

• Communicate with the volunteer through phone/email as much as possible while minimizing face-to-face contact.
• Provide clear instructions on the number and type of grocery/medications you would like.
• Coordinate a method of payment with the volunteer ahead of time.